Legal information

Documents and your rights

How support works, what happens to your information and where to find answers to important questions.

Updated 5 October 2026

Privacy policy

What we collect, why we need it, and how you can exercise your rights.

Rules for using the website, its information and its online services.

Clear choices: essential features work; Google Maps loads only with permission.

We aim to make information and requests for support usable by people with different needs and devices.

A clear first step, safe contact and a choice about what to share.

Principles for an initial enquiry and safe work alongside people seeking support.

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