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I need support

Request for support

Let’s start with you.

Tell us how to contact you. An Israeli identity number is needed for the eligibility review; you can add document photos now or discuss them with a coordinator later.

Fields marked * are required. Everything else is optional.

This form is not intended for emergencies. Our team cannot respond immediately.

את לא לבד, registration no. 580826758, uses this information to review your form and contact you safely. The Israeli identity number is required for an eligibility review; photos of both sides of the card and appendix are optional. A staff member checks the identity card and current status; the number alone is insufficient. Recipients, retention and access/correction rights are described in the privacy policy.

For data and accessibility requests: support@notalone.org.il

Read the policy (opens in a new tab)

Support enquiry policy (opens in a new tab)

Contact that works for you

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Required if you choose a reply by email.
Languages you speak

About your situation

What is happening now? You can skip this question.
What support do you need?

Documents and additional information

Before uploading

How to prepare your documents

The three examples below show the front of the card, its back, and the unfolded paper appendix (sefah). Compare each example before taking a photo. Show the whole document, with the name and number readable without zooming.

After you choose a photo, the server checks the document type and readability. Wait for the result below the photo before continuing. You may provide photos later with a coordinator, but the ID number is required.

Enter 9 digits, including leading zeros. The number alone does not verify a valid card or current status.
01
Example of a modern identity card front

Front: portrait, name and ID number. Show all four edges of the card.

JPG, PNG or WebP · up to 6 MB

02
Example of an identity card reverse

Back of the same card: show all text fields and edges. Do not upload the front again.

JPG, PNG or WebP · up to 6 MB

03
Example of the paper ID appendix

Sefah: unfold the whole paper sheet. The holder’s name and number must be readable; you may cover family members’ details.

JPG, PNG or WebP · up to 6 MB

Before you submit

Your form will reach the team responsible for support requests.

These checkboxes record your consent and the submission date. No handwritten signature is created.